Refund Policy

This page explains what happens when you cancel a paid plan and when you can ask for money back. It is meant to be read alongside the terms of service.

1. No automatic refunds

We do not refund unused time automatically. When you cancel, the part of the billing period you have not used is not paid back. There is no money-back guarantee period.

2. What cancelling does

• Cancelling ends your paid plan right away, not at the end of the billing period.
• You move to the Free plan. Your account, drafts, history and knowledge base stay as they are.
• On card plans, anything still owed for the period can be charged on a final, prorated invoice. So cancelling can produce one last charge.
• You can cancel yourself from the billing page in the app.

3. When a credit is returned

If the AI provider never answers (a timeout, an error, or a cancelled request), the credit for that action is returned to you automatically. Once the AI has produced an answer, the credit stays used, even if you decide not to use the result.

4. If you think you were charged in error

Email support@replymonk.xyz from the address on your account, with the date and amount of the charge. We review each request individually, and a person decides the outcome. If a refund is agreed, it is made through Stripe or PayPal, and the time it takes to reach you depends on them and your bank.

5. Failed payments

If a renewal payment fails, your plan is marked past due and we send you a notice in the app and by email. If it is your only paid plan, you fall back to the Free plan.

6. Contact

Billing questions: support@replymonk.xyz.