Terms of Service

These terms are the agreement between you and Reply Monk ("we", "us") for using the Reply Monk website, web app, browser extension and installable phone app (together, "the service"). By creating an account or using the service you agree to them. If you do not agree, please do not use it.

1. The service

Reply Monk helps you write posts and replies in your own voice, plan when to post, and keep track of what worked. It produces drafts. It does not post for you: you review every draft and publish it yourself.

2. Your account

• You must give accurate details and keep your sign-in secure. You are responsible for what happens under your account.
• You need to verify your email before you can spend credits.
• Your sessions, API tokens and connected accounts are yours to manage in the app's settings. Tell us at support@replymonk.xyz if you think your account has been misused.

3. Acceptable use

• You are the publisher. You are responsible for everything you post, including text that Reply Monk helped you draft.
• Follow each platform's rules. LinkedIn, X, Reddit, Facebook, Instagram and email providers have their own terms. Some platforms, LinkedIn in particular, restrict or prohibit third-party tools that interact with their sites. Using the browser extension on a platform is your choice and your risk, and we cannot promise that a platform will accept it.
• No spam or bulk automation. Do not use the service to send unsolicited bulk messages, to run automated posting or engagement at scale, or to mislead people.
• Do not break the law, infringe others' rights, harass anyone, or try to disrupt or gain unauthorised access to the service.
• Do not resell the service or share your account.

4. AI output can be wrong

Drafts are suggestions. They can be inaccurate, off-tone or unsuitable for your audience. Read and edit everything before you post it, and check any facts, names or claims. Nothing the service produces is professional, legal or financial advice.

5. Your content

You keep ownership of what you put into Reply Monk and of the drafts you create. You give us permission to store and process it, including sending it to AI providers, only so we can run the service for you, as described in the privacy policy. You confirm you have the right to use anything you upload.

6. Credits and plans

• Usage is counted in credits: one credit is one AI result such as a reply or a draft. The cost of an action is shown on its button before you click.
• Each plan has an allowance and a set of features, shown in the app and on the pricing page. The Free plan resets on the 1st of each month; paid plans reset when each renewal payment succeeds.
• If the AI provider never answers, the credit is returned automatically. Once an answer exists, the credit is used, even if you do not keep the result.
• We may change plans, prices and allowances going forward. We will tell you about changes that affect a plan you already pay for.
• We apply fair-use limits, such as a cap on how fast you can generate, to keep the service stable for everyone.

7. Payments

Paid plans are billed by Stripe (card) or PayPal, and renew until you cancel. You enter payment details with those providers, not with us. If a payment fails, your plan is marked past due and, if it is your only paid plan, your account falls back to Free. You can manage invoices and cards from the billing page in the app.

8. Cancelling, refunds and plan changes

• Cancelling ends your paid plan immediately and moves you to Free. Your account, drafts, history and knowledge base stay.
• Unused time is not refunded automatically. See the refund policy.
• Changing between paid plans is available on card plans only, and the price difference is charged straight away. With PayPal you cancel and subscribe again.

9. API tokens

You can create personal API tokens in settings. Keep them secret; anyone holding a token can use it within the permissions you gave it. Revoke any token you no longer need. Do not use tokens to get around the service's limits.

10. Ending your use

You can delete your account at any time from Settings. We can suspend or close an account that breaks these terms or puts the service or other people at risk.

11. Disclaimers and limits on liability

The service is provided "as is" and "as available". We do not promise it will be uninterrupted or error-free, that a third-party platform will keep working with it, or that it will deliver any particular result such as reach, followers or engagement. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or action taken against your accounts on other platforms, and our total liability for any claim is limited to the amount you paid us in the 12 months before it. Nothing in these terms limits liability that cannot legally be limited.

12. Changes to these terms

We may update these terms. We will change the date at the top and, for changes that matter, tell you by email or in the app. Continuing to use the service after a change means you accept it.

13. Contact

Questions about these terms: support@replymonk.xyz.